- CIOs Choice Award in the Contact Centre Category
- One of the finalist in the Technology Category at the Call Centre Summit Middle East
Date: 20, Jan 2015– Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, won the CIO Choice Award second year in a row. Winning the award consecutively reiterates Aspect’s position in India as the first choice of CIOs in the Contact Centre Solutions category. The awards are organized by Centre of Recognition & Excellence in association with KPMG as their partners. For Aspect the award came within a month of becoming one of finalist in the Technology Category at the Call Centre Summit Middle East.
The CIO Choice awards act as platform to recognize and honor products, services and solutions based on the preferences of CIOs and ICT decision makers. The winner of the award is determined by using an independent survey of the CIOs across the country on product performance, customer satisfaction and continued customer service. While recognizing vendors for their solutions, the awards also aid the CIO community in finding and considering the most preferred and stable products and solutions.
Whereas the Call Center Summit is organized by IQPC; it is the only call centre event in the region to feature proven and peer-led case studies from the region’s most customer centric brands. The summit acts as a platform to showcase the latest technologies in the call center space to companies from various industries like Telecom, Banking, Insurance, Retail, etc. One of the main topics of discussion at the event was on moving the call centre from being a support function to being a value add for businesses.
Commenting on the recognition bestowed upon the company Mr. Sanjay Gupta, MD- ASEAN, India & Middle East said, “These recognitions are a testament to Aspect’s efforts in developing state of the art solutions to help our clients achieve their goals. We at Aspect have been working on new age technologies that will prepare enterprises to take on the next set of challenges related to customer engagement in a world where everything is changing. In this world customer engagement is expected to become more complex and increasingly reliant on technology. Aspect has utilized its decades of expertise in understanding business requirements and customer expectations. Winning the CIO Choice award for the second consecutive year and becoming a finalist in IQPC Call Center Summit highlights the efforts we put in to consistently improve upon our solutions and services.”
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.