Customer care and making the difference

The British Council is delighted to announce a Management DVD screening on Customer care and making the difference for adults (18 years and above).

The details of the workshop are as follows:

Customer care is vital in business, but what exactly is it? With the help of secret camera, this session explores what happens in shops and offices today. We see the importance of first impression, listening skills and dealing with people, face to face and over the telephone

This session would help participants to develop the below skills –

• Customer care for increased sale
• Handling the complaints
• Selling the ad-ons
• Repeating the sale

Seats limited to 20 participants. Early applicants will receive priority.

About the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create international opportunities for the people of the UK and other countries and build trust between them worldwide.

We work in more than 100 countries and our 7,000 staff – including 2,000 teachers – work with thousands of professionals and policy makers and millions of young people every year by teaching English, sharing the arts and delivering education and society programmes.The British Council is recognised across India for its network of 9 libraries and cultural centres. We offer a range of specialised projects in arts, education, exams, English language and society to audiences across India and more than 100,000 members. We also provide access to English language training and learning for both students and teachers, offer UK qualifications in India and enable opportunities to study in the UK.

We are a UK charity governed by Royal Charter. A core publically-funded grant provides less than 25 per cent of our turnover which last year was £781 million. The rest of our revenues are earned from services which customers around the world pay for, through education and development contracts and from

partnerships with public and private organisations. All our work is in pursuit of our charitable purpose and supports prosperity and security for the UK and globally.

For more information, please visit: www.britishcouncil.in. You can also keep in touch with the British Council throughhttps://twitter.com/inbritish and blog.britishcouncil.org.in