Double win for Dubai Airports at the 2019 Aviation Business Awards

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October 13, 2019 – Dubai, UAE: Recognised for innovation and continued commitment to passenger experience, Dubai Airports was honoured with awards for Tech Innovation of the Year and Airport of the Year at the 2019 Aviation Business Awards, held in Dubai. 

The Tech Innovation award was accepted by the Business Technology and Airport Operations Control Centre teams responsible for the delivery and implementation of realtimeDXB, a bespoke cloud-based platform with the ability to gather and visualise data generated by more than 50 operational systems across Dubai Airports and partners at DXB. The platform is an information-sharing and decision-support system that provides wide operational situational awareness for all users, enabling real-time decision-making to constantly improve delivery of efficient operations and the best possible passenger journey.


As the world’s busiest international airport, welcoming over 89million passengers in 2018, Dubai International (DXB) was recognised by industry peers for the efforts made to ensure a seamless and enjoyable customer journey. As well as the technology implementations, in 2019 Dubai Airports also announced its commitment to transforming the customer experience with the launch of brand DXB, creating a destination within a destination and a place where travellers want to spend time.

Accepting the award for Airport of the Year on behalf of Dubai Airports was Michael Ibbitson, EVP Technology & Infrastructure and Anita Mehra, SVP Communication & Reputation. The award for Tech Innovation of the Year was received by Damian Ellacott, VP Airport Operations Control Centre and Lloyd Gozzett, VP Customer Success.

  • Dubai Airports manages the operation and development of both of Dubai’s airports – DXB and DWC.
  • As integrator, Dubai Airports works to balance the interests of all stakeholders to maintain aviation growth, protect operational resilience and ensure that service providers collaborate to provide a safe and secure service and improve the experience of our customers whilst maintaining a sustainable business.
  • DXB is the world’s number one airport in terms of international passenger traffic and number three globally in terms of total passenger traffic as reported by Airports Council International.
  • For facts and figures please refer to this fact file on our website.