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firstsourceCompany included amongst the top outsourcing firms worldwide


Mumbai/ New York – 24th May, 2013 – Firstsource Solutions Limited (NSE:FSL, BSE:532809), a global provider of customized business process outsourced (BPO) services to the Banking & Financial Services, Telecom & Media and Healthcare sectors, today announced that it has been ranked 24th in The International Association of Outsourcing Professionals’ (IAOP) 2013 Global Outsourcing 100® rankings.

The Global Outsourcing 100, now in its eighth year, is an independently judged, opt-in ranking of the world’s best outsourcing service providers, which has become an important resource to help companies compare providers and advisors using an objective methodology.

“We are very pleased to be part of such a distinguished list of our peers and recognized for our customer-centric business process services,” said Rajesh Subramaniam, MD & CEO. “We strive to be the first source of excellence for our customers and these rankings are a testament to the work and dedication of the 31,000+ employees at Firstsource who deliver that excellence every day.”

“As applicants continually raise the bar and as the outsourcing industry continues to grow and mature in many markets, competition is tougher,” said Jag Dalal, Chief Advisor Thought Leadership, IAOP and chairman of the judges’ panel. “Being named to The Global Outsourcing 100 and The World’s Best Outsourcing Advisors is a great achievement, particularly given the strong competition, and we are proud to recognize Firstsource for their excellence.”

IAOP has also mentioned Firstsource in the various sub categories in the 2013 listings:

Category – By Industry Focus

  • Best 20 Leaders in Healthcare
  • Best 20 Leaders in Telecommunications

Category – By Service Area

  • Best 20 Leaders in Transaction Processing Services
  • Best 20 Leaders in Industry-Specific Services
  • Best 20 Leaders in Customer Relationship Management Services

Category – By Region Served

  • Best 20 Leaders in UK
  • Best 20 Companies in India


About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses.(


About Firstsource

Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a global provider of customised BPO (Business Process Outsourcing) services tothe Banking & Financial Services, Insurance, Telecommunications, Media and Publishing and Healthcare sectors. Its clients include FTSE 100, Fortune 500 and Nifty 50 companies. Firstsource has a “Rightshore” delivery model with operations in India, Ireland, Philippines, Sri Lanka, UK and USA. (