New Delhi, April 24th, 2014: Committed to providing a superior brand and customer experience, Gionee Smartphones plans to further strengthen its Authorized Service Center network by setting up 750+ Service Centers across India by March 2015. The service network footprint will get a further boost within next 12 months adding to the existing 400+ service centers that were set up within the first year of operation.
Since its inception in India a year back, Gionee has constantly delivered high quality products to its customers across its product range. As part of its endeavor to offer topnotch service experience for its users, Gionee has planned to aggressively expand its service network across Tier I, II & III cities. This will provide high quality service, reliable processes and uniform user experience.
Mr. Arvind.R.Vohra, Head – Gionee India said “At Gionee, it has been our constant endeavor to provide all our customers a 360 degree experience from the time a product has been bought. While our emphasis is on delivering best in class products always, we have laid equal emphasis on providing top class service right from the time we started business in India. Gionee established a Call Center with its very first sale and with our growing reach we are constantly strengthening our service network to ensure the comfort and trust of our existing and fast growing set of customers.”
Gionee Service Centers are manned by a team of expert technicians and service advisors specially trained on productivity enhancement techniques to deliver quality service in the shortest possible time. In an endeavor to offer quick, efficient and effective service solutions, the company has pre-selected the nature of responding to customer queries / complaints within 24 hours of registration of complaint.
About Gionee
Established in 2002, Gionee Communication Equipment Co. Ltd is a hi-tech company engaging in mobile device designing, R&D, manufacturing, sales in international markets, and mobile internet application services. Today, Gionee sells over 23 million handsets per year worldwide and ranks No.10 in the world by smartphone market share.