Mumbai, 9 December 2016: Intelenet® Global Services has been awarded ‘The IDC Insights Award 2016’ for Operational Excellence in the Technology, Media & Telecommunication (TMT) industry. Technology is disrupting the way various industries operate, creating new revenue generating potential and business opportunities for companies to develop. The awards which are held in high regard by CIOs, technology leaders and innovators, reward companies that take the lead in leveraging technology for competitive advantage, revenue growth and profitability.
Intelenet® Global Services’ was rewarded for using ‘Robotics Process Automation’ as a tool which could be deployed across multiple systems and sites. Intelenet® Global Services’ were able to enhance the employee process experience, by using a single screen interface to help the client cater to customer requests more efficiently and reduce the APT by 7 per cent.
Rajendra Deshpande from Intelenet® Global Services, comments: “Our role is to help our clients navigate through the digital landscape and help them reap the commercial benefits. We’re always looking for new ways in which to integrate business transformation with minimized risk to streamline costs, drive revenue and boost ROI.”
Rajendra continues: “Changing the experience through Digital transformation is Intelenet® focus , which is translated into breakthrough ideas by developing and deploying digital tools and platform to help our clients .This award celebrates the hard work from our Technology Analytics and process excellence team to create a coordinated strategy execution in Robotics , Analytics and Mobility. Thank you IDC for recognizing our initiatives.”
The winners were announced at the ‘The IDC Insights Awards 2016’ ceremony on 8th & 9th December 2016 at Hyatt Regency, Pune. The Award ceremony was attended by delegates across India, all competing for recognition in leveraging technology to demonstrate Excellence in Omni-Experience, Operations & Revenue Generation. The categories were measured by IDC’s Global Jury based on a criteria that looked at responsiveness to market needs, effectiveness of rollout and market sustainability.
About Intelenet® Global Services:
Intelenet® is a large global Business Process Outsourcing player, committed to delivering its client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
Backed by The Blackstone Group, a leading Global Private Equity player, with a current portfolio of clients that includes Fortune 500 companies, Intelenet® is a 55,000 people organization spread across 66 global delivery centers across USA, UK, India, Poland, and Philippines; supporting 100+ clients in over 50 languages. Intelenet® provides innovative, cutting-edge solutions supporting customers across Contact Centre solutions, F&A, HRO and IT solutions across Banking and Financial Institutions, Healthcare, Travel and Hospitality, Telecom, Retail, Manufacturing, and Information Technology (IT) verticals. Intelenet®’s range of integrated BPO services deliver transformational benefits to clients through reduced costs, ongoing productivity improvements, and process re-engineering.