The year has really started with a bang! From India’s 100th Satellite Launch to Reliance Jio’s Own Cryptocurrency, everything is showcasing that technology is at its best to transform the world and the way it works. In the chain of recent events, we have a new product, SuperBot, to talk about today.
PinnacleWorks, a company based out in Gurgaon is spending its day and night, working on its product “SuperBot”, designed specially for the Educational Institutes to meet their online counselling needs. SuperBot as the name defines is a ChatBot, powered by Google’s NLU algorithms & is built on Google Cloud Platform. Being in the Education Industry for more than 5 years and having worked for various renowned Educational Organisation across the country, the company had came to a realization that even in this advanced era of technology the Universities/Schools were struggling with the problem of addressing their online visitors, leading to the loss of a significant number of potential leads. Realising this the company did its research and came to an understanding that there are ChatBots being used by all the major sectors be it Banking, Insurance, E-Commerce, etc. basically wherever a real-time delivery of information is required, but there is none such existing to be used by Educational Organizations. From then on the company decided to develop a solution to address this problem and came up with the idea of Introducing SuperBot,making it India’s First ChatBot for Educational Institutes.
The SuperBot like any other ChatBot has a negligible response rate and can cater to multiple customers in real time, thereby leading to higher customer satisfaction and business profitability. Along with this, the bot has been extensively trained with hundreds of thousands of counseling data and queries, which makes it unique and best-suited for this industry. Using this data, SuperBot can answer all the possible queries related to admissions and other generic queries about the organization. The SuperBot has been designed in a way that it could capture all the potential leads as well as can schedule campus visit for the interested candidates. Being a bot it is never tired, never on leave and thus can virtually handle unlimited queries, 24×7 without fail.
Apart from English, the Bot has been trained to answer queries in Hinglish as well. Being built on Machine Learning, It also has Self-Learning capabilities and thus gets smarter every day while catering to every query it receives. One of the Co-Founders Mr. Ankit Ruia says “Since, SuperBot is India’s first chat bot that has been designed specifically for Educational Institutes, therefore going forward we plan to introduce other regional languages also for making it suitable to be used by all the Institutes throughout the country. At present, it can be integrated with Website, Facebook Messenger and Google Assistant while Twitter, Skype and IVR are under development and will be rolled out soon.”
PinnacleWorks has soft-launched SuperBot with BBD University, Lucknow. They are in talks with other leading educational organisations as well and plans to launch it very soon. Mr. Sarvagya Mishra, the other co-founder says “I would like to thank the management of BBD University for having a futuristic and great vision towards technology and for becoming the first movers in this space. I am certain that SuperBot has the ability to disrupt the current communication methodology of the educational institutes.”
The team at PinnacleWorks is tirelessly working on making SuperBot smarter and more robust in order to serve the International market. They also have plans to extend the platform to other industries soon.