India, March 25, 2013: Serco’s Business Process Outsourcing (BPO) division has been recognized with the CIO Masters 2013 Awards for an application called ‘Loading Station’ in the Business Intelligence category. Mr. Rajendra Deshpande, CIO, Serco BPO division, was awarded for demonstrating the unique combination of Innovation in IT & Business Intelligence. Loading Station, a unified data-centre, is capable of providing reports on a real time basis from the data uploaded into the system through direct and indirect methods. It is an application developed with pre-defined functionalities for producing standard dashboards, scorecards for levels of employees based on the various inputs that the user uploads into the system.
Commenting on the achievement, Mr. Rajendra Deshpande, CIO, Serco BPO division said, “Serco is committed to leveraging technology to deploy best processes internally and achieve increased levels of efficiency for delivery. This award further recognizes our endeavor to achieve the same, and is a testament to the innovative, industry-best practices we deploy for our clients.”
The CIO Masters organised by Biztech2.com, a division of Network 18 Group, is designed as a powerful engagement programme to generate deep involvement from CIOs and Business Leaders and gives a unique platform to present powerful content through insightful events. Forrester was the Knowledge Partner for the awards.
About Serco
Serco is a FTSE 100 international service company, which combines commercial know-how with a deep public service ethos. Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public.
Our Global BPO business has more than 60,000 employees over 100 locations, with a presence in 13 countries providing the complete spectrum of business services to customers in the public and private sector around the world. As a dynamic global service organisation, our people have the expertise and intimate knowledge of our customers’ markets as well as best practice processes and technologies to exceed expectations. We have the vision, agility and determination to deliver cutting-edge business process solutions and set ever-higher standards in the markets we serve.