Hosts session on how banks can leverage BPM, ECM and CCM technologies to transform themselves
Newgen Software, a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), and Customer Communication Management (CCM) solutions organized a session ‘From Banks to Financial Supermarkets-Enabling Banking Transformation’ on 11 February 2014 in Jakarta. The session was organized in association with Metrocom Global Solusi, a leading service provider in solutions based on open systems. It explored ways in which Banks could transform themselves into financial supermarkets; using Mobility to bring processes closer to their customers.
Speaking about the session Mr Diwakar Nigam, Managing Director, Newgen Software said “Banks need to be highly responsive to customers changing needs, and at the same time be cautious of compliance. This will greatly increase the role of IT and how Banks leverage it. Newgen with its domain expertise in transforming businesses for over 150 global BFSI clients’ endeavors to help banks in Indonesia, achieve their digital transformation objectives through its best in class banking solutions and ECM, BPM and CCM technologies.”Mr Pramod Kumar, Business Head, APAC reinforced the importance of mobility in bringing about this transformation.
Pak Indra Pattiasina, CEO Metrocom Global Solusi commenting about the session said “The environment in which Banks operate today is complex and dynamic. The deep impact of financial turbulences has led to banks fortifying every move they make towards creating better services. The session was dedicated to identifying ways in which Banks can increase their services bandwidth and also maintain granular attention to regulatory requirements.”
The session was steered by Mr HPS Sethi an independent global banking consultant. As veteran from the Banking industry, Mr Sethi defined how Banks can create an entire strategic outlay to attain such transformations with special references to SME Credit and Trade Finance. The session was the first among a series planned by Newgen and was attended by key officials from Indonesia’s leading 20 banks.
About Newgen
Newgen Software is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), Document Management System (DMS), Workflow and Process Automation. The company has a global footprint of 1000 installations in over 50 countries with large, mission-critical solutions that have been deployed at the world’s leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.