As per Telecom Regulatory Authority of India (TRAI), there are 861,660,097 wireless telecom subscribers in the country as on 28.02.2013. The details of service area-wise wireless subscribers are given below.
|
Service Area-wise total Number of Wireless Subscribers as on February 2013 |
||
| SlNo |
Service Area |
Wireless Subscribers |
|
1 |
Andhra Pradesh |
6,41,19,392 |
|
2 |
Assam |
1,42,90,054 |
|
3 |
Bihar |
6,07,29,012 |
|
4 |
Delhi |
4,02,84,855 |
|
5 |
Gujarat |
5,12,28,805 |
|
6 |
Haryana |
1,95,29,358 |
|
7 |
Himachal Pradesh |
68,90,093 |
|
8 |
Jammu & Kashmir |
67,50,645 |
|
9 |
Karnataka |
5,24,48,004 |
|
10 |
Kerala |
3,06,98,349 |
|
11 |
Kolkata |
2,12,01,161 |
|
12 |
Madhya Pradesh |
5,14,27,067 |
|
13 |
Maharashtra |
6,77,29,933 |
|
14 |
Mumbai |
2,98,99,619 |
|
15 |
North East |
88,29,898 |
|
16 |
Odisha |
2,43,08,041 |
|
17 |
Punjab |
2,92,78,748 |
|
18 |
Rajasthan |
4,78,28,422 |
|
19 |
Tamilnadu including Chennai |
7,18,11,035 |
|
20 |
Uttar Pradesh (East) |
7,31,22,951 |
|
21 |
Uttar Pradesh (West) |
4,84,81,217 |
|
22 |
West Bengal |
4,07,73,438 |
|
Total |
86,16,60,097 |
|
Details of wireless subscribers of BSNL (Bharat Sanchar Nigam Limited) and MTNL (MahanagarTelephone Nigam Limited) as on 28.02.2013 are as follows:
| Service Provider | No of Subscribers | %age of total wireless connections |
| BSNL | 100670567 | 11.68 |
| MTNL | 5086184 | 0.59 |
As per information provided by BSNL and MTNL, complaints from customers are received from time to time regarding Quality of Service (QoS) including mobile signals in their service areas. QoS is monitored on a regular basis by Telecom Regulatory Authority of India (TRAI). TRAI has indicated, from time to time, some deficiencies on specified parameters of service in specific service areas. Improvements in service delivery is a continuous process.
Measures taken by BSNL and MTNL to improve its Quality of Service including the mobile services, are as follows:
- Additions, capacity augmentation and upgradation of Base Transceiver Stations (BTSs).
- Optimization of radio network and drive tests.
- Close monitoring of network operation through IT (Information Technology) enabled systems.
- Introduction of effective Network Management System.
This information was given by Shri Milind Deora, Minister of State for C&IT in a written reply to a question in Rajya Sabha today.