India – March 21, 2013: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions successfully concluded the India edition of its annual property- Aspect Customer Experience (ACE) event, held in Goa from March 6-8, 2013. ACE India 2013 brought together over 100 C-level customer and partner representatives from India and Middle-east region along with the Aspect executive team. This year’s edition featured over 20 sessions including exclusive partner session, technical sessions, workshops, panel discussion, end-user case studies, and more provide immediately actionable takeaways on today’s hot topics, including business Intelligence, mobility, social media, back-office and much more.
The event was flagged off with intensive partner sessions on day 1 followed by sessions on New Aspect, Aspect product roadmap 2013 and beyond, Aspect innovations, Aspect Social and many more centered around the theme of multi-channel, mobile and social on Day 2. There were also some deep-dive sessions on best practices and approaches focused on mastering analytics and social interaction, optimizing back office and workforce strategies, discussed by customers and Aspect business leaders. Besides the gathering also got a taste of true game changer from Chetan Bhagat, reputed author and columnist who addressed the gathering on how customer service can be a true game-changing strategy for increasing growth and the value of brands.
“Replicating the success from our former global ACE events, we are pleased to receive such an outstanding response from our customers and partner community for our India edition of ACE. With the ever-changing dynamics of customer experience and the emergence of omni-channel communication, organizations need to incorporate a more holistic approach to customer intimacy pervading all touch points. We are confident that the event provided some valuable take-aways on these topics that will equip partners and customers to redefine their approach to customer service.” said Sanjay Gupta, Managing Director, India, Middle East and SAARC, Aspect Software.
The Aspect Customer Experience (ACE) is an annual gathering for the Aspect customer and partner community across the region to learn about Aspect’s product roadmap for the upcoming year, network and build connections, share best practices, experience the latest product innovations, and learn new skills and techniques.
About Aspect Software:
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.
For more information, visit www.aspect.com/in