Newgen Software, a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Adaptive Case Management (ACM) solutions, has helped ‘Research Centre Imarat’ (RCI), a premier institution of India’s Defense Research & Development Organization (DRDO), transform critical departmental procedures through its e-Gov solution suite. RCI is responsible for designing and developing world class, state-of-the-art technologies which would produce precise and reliable indigenous weapon systems to strengthen India’s Armed Forces.
The solution is built on Newgen ECM and BPM platforms and has enabled RCI to optimize critical departmental processes. RCI has succeeded in enhancing collaboration and process efficiency across functions, besides creating improved transparency, accountability and information access. It has been able to move away from manual processes and introduce a single unified platform which can be leveraged by its personnel. The system has created intelligent process flows with dynamic work routing based on pre-defined business rules. The solution has also enabled advanced reporting, and monitoring capabilities.
Speaking on the relationship with RCI, Mr. Diwakar Nigam, MD & CEO – Newgen Software said, “RCI’s trust in us, goes on to establish our strength in driving Digital Transformation for key government agencies. At every step of our deployment we have been able to deliver the highest level of innovation to enable RCI overcome operational challenges and bring about greater operational efficiency.
Talking about the enterprise-wide benefits of this implementation, the Project Scientist at RCI said, “We have successfully transformed from a paper-intensive organization to a paperless entity. This has resulted in resource optimization and reduced turn-around-time besides ensuring immense security of important and confidential research documents”.
The project has furnished enterprise-wide benefits for RCI including end-to-end automation, eliminating paper intensive and manual processes. This has resulted in resource optimization and reduced turn-around-time besides ensuring efficient management of important and confidential enterprise documents.
Some of the important processes automated at RCI are leave & LTC (Leave Travel concession) grants, LTC encashment, job completion certification, immovable property intimation, cancellation of leave/LTC, issuance of family planning allowance, leave issuance to female government servants on child adoption, change of permanent hometown, annual increment management, issuance of professional update allowance, permission for publishing papers and issuance /amendment of variable increments.
About Newgen
Newgen Software Technologies Limited is a leading global provider of Business Process Management (BPM), Enterprise Content management (ECM), Customer Communication Management (CCM) and Adaptive Case Management (ACM) with a global footprint of 1200+ installations in over 58 countries with large, mission-critical solutions deployed at the world’s leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.
Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2013. Newgen has been assessed at CMMi Level3.
To know more, please visit http://nwgn.us/1FrLLud