Tag «Customer Experience»

Increased Smartphone Penetration Can Give the UAE’s Providers the Edge in Customer Experience

Software-as-a-Service firm LogMeIn to highlight how latest support technology can help the region’s telecom providers meet evolving customer expectations at Customer Experience Management event   Dubai – April 10, 2016: With millions of subscribers, dozens of products and plans, and a significant growth in the number of apps and services, the Middle East’s telecom providers …

Vodafone Boosts Customer Experience with Cisco’s SON Solution

Vodafone deploys Cisco’s Self Optimizing Network technology across a third of its network in India   Vodafone India, one of India’s leading telecommunications services providers, and the second largest globally, today announced that it has deployed Cisco’s Self Optimizing Network (SON) technology to deliver a superior mobile experience to its users. Vodafone expects Cisco SON …

Bank of Commerce adopts state- of-the-art technology from Newgen to enhance customer experience

Newgen Software, a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Adaptive Case Management (ACM) solutions today announced the signing of Memorandum of Agreement (MoA) with Bank of Commerce, one of the country’s progressive banks, and Remax International Inc., a leading IT solutions provider, to support …

VODAFONE ENHANCES CUSTOMER EXPERIENCE WITH THE LARGEST 3G NETWORK AND RETAIL TRANSFORMATION IN TAMIL NADU

Chennai, June 10, 2015: Following a ‘Customer First’ approach, Vodafone India, has invested over INR 750 crores on ramping up network and distribution in Tamil Nadu circle over the past 12 months (April 2014-March 2015). Already the preferred mobile services provider in terms of Subscriber base, Network, Revenue Market Share and Retail touch points, Vodafone …

ICICI Bank launches redesigned website to enhance customer experience

* Responsive design to offer a seamless experience across multiple devices. * Interactive design elements which offer a customized experience based on user behavior and location Mumbai: ICICI Bank, India’s largest private sector bank, today announced the launch of its redesigned website www.icicibank.com to offer its customers an enhanced experience across devices such as desktops, …

SapphireIMS Strengthens its Service Desk to Help Enterprises Improve their Customer Experience

Helps CXO and the decision makers to get a bird’s eye view of the Service Delivery Operations BANGALORE / MUMBAI, India – February 11, 2013 SapphireIMS, one of the leading providers of end-to-end IT Service Management solutions, today announced that SapphireIMS has strengthened its service desk offering, to enable the enterprises to provide an improved …