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Haptik Assistant augments customer engagement on Samsung’s digital entertainment app My Galaxy

Over 3 million unique users engaged with a repeat rate of 50% and 92% positive feedback Mumbai (India) December 26, 2018 – Haptik’s AI enabled Concierge service, which powers the My Galaxy app on Samsung smartphones, has crossed 3 million users in engagement and is now the largest successful implementation of the company’s chatbot platform. …

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Chawm Ganguly

A maverick, jaywalking through life. Communicated in three continents as a journalist and a spin doctor. Print, Television, PR, Photography, Production - has been there, done it all. Author of several books on Corporate Communications, Social Media, Conferencing. Currently focusing on helping Corporates bridge the Traditional-Social Media divide and installing GenX values in Millennial motherboards. For More Visit: www.chawmganguly.com
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Corporate Communications is one of the fastest growing specializations in world, as the faculty transforms from being just another marketing tool in the scabbard of the top management, to being the primary driver, in this, the age of information. Information is today sought (and delivered) in an Instant and the efficiency with which the Communication team reacts to such demands often spells the difference between the winners and the also-ran’s, making it one of the most revered power centers of the corporate world. Join me, as I unravel the mysteries. www.chawmganguly.com
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﻿Haptik Assistant augments customer engagement on Samsung’s digital entertainment app My Galaxy

Haptik Assistant augments customer engagement on Samsung’s digital entertainment app My Galaxy