Tag «PROMPT CUSTOMER SERVICE»

42% CUSTOMERS WILLING TO PAY A PREMIUM FOR PROMPT CUSTOMER SERVICE

An online study commissioned by American Express® reveals that 53% of respondents are willing to pay a premium of 20%-40% in return for superior customer service. Customers remain loyal if the brand delivers on quality and a good customer service experience; 66% of Indians surveyed will discontinue using a brand or product due to …

For the Lovers of Fountain Pen & Ink …
Chawm Ganguly

A maverick, jaywalking through life. Communicated in three continents as a journalist and a spin doctor. Print, Television, PR, Photography, Production - has been there, done it all. Author of several books on Corporate Communications, Social Media, Conferencing. Currently focusing on helping Corporates bridge the Traditional-Social Media divide and installing GenX values in Millennial motherboards. For More Visit: www.chawmganguly.com
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Corp Comm with Chawm

Corporate Communications is one of the fastest growing specializations in world, as the faculty transforms from being just another marketing tool in the scabbard of the top management, to being the primary driver, in this, the age of information. Information is today sought (and delivered) in an Instant and the efficiency with which the Communication team reacts to such demands often spells the difference between the winners and the also-ran’s, making it one of the most revered power centers of the corporate world. Join me, as I unravel the mysteries. www.chawmganguly.com
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